Contractor Insurance Management System (CIMS) to replace existing Trades and Services Register

Lismore City Council is introducing a web-based Contractor Insurance Management System (CIMS) that will replace our existing Trades and Services database.

CIMS is a self-serve, password-protected platform developed and maintained by Council’s insurance provider, Statewide Mutual. CIMS provides a single registration point for contractors working across NSW councils.

What do contractors need to do?

From Monday, 1 August 2016 you must be registered in CIMS in order for Council to engage your services.

If you are already registered in CIMS, please email our Infrastructure Services Administration at or phone 1300 87 83 87. It is very important that you do this otherwise we may not be able to access your information.

You can only register for CIMS online. Go to and follow the prompts. You must pay the service provider a subscription fee of $100 and CIMS will send reminders when you need to renew your insurance. Council will use CIMS to check the status of your insurances.

Do sub-contractors need to be registered in CIMS?

Yes, any sub-contractors you use should also be registered in CIMS.

CIMS help and support

If you require information or support to help you register in CIMS, or have questions about CIMS and the way it works, contact CIMS Support at or phone the hotline support number (office hours only) on 02 9320 2771 (if prompted ask for ‘CIMS Support’).

For further information, read the CIMS Information Sheet for Contractors.