Information for businesses and residents on flood clean-up and recovery
This page will be updated with the most recent clean-up and recovery information.
LISMORE RECOVERY CENTRE
The Lismore Recovery Centre is located at 120 Dalley Street, East Lismore (entry via Military Road) and the phone number is 6670 2133.
The Lismore Recovery Centre is a one-stop-shop for flood-affected residents, businesses and farmers to access recovery assistance from a range of agencies and organisations.
Agencies based at the recovery centres include Disaster Welfare, Primary Industries, insurance agencies, Family and Community Services, Business Connect, Legal Aid, EPA, Centrelink, Red Cross and Safe Work NSW. There are also chaplains from NSW Health and Lismore City Council is there in case people have enquiries.
From this weekend, the Lismore Recovery Centre will be closed on Sundays but remain open on Saturdays from 10am to 4pm. All other days they will now be open from 9am to 5pm (instead of 6pm).
The Lismore Recovery Centre will continue to remain open for as long as people still need it… but as numbers decline hours are being reduced. Opening hours will now be:
- Friday, 21 April: 9am-6pm
- Saturday, 22 April: 10am-4pm
- Sunday, 23 April: CLOSED
- Monday 24 April: 9am-5pm
- Tuesday, 25 April: CLOSED (Anzac Day)
- Wednesday, 26 April: 9am-5pm
- Thursday, 27 April: 9am-5pm
- Friday, 28 April: 9am-5pm
- Saturday, 29 April: 10am-4pm
- Sunday, 30 April: CLOSED
FLOOD RELIEF AND ASSISTANCE AVAILABLE
Council has been made aware that some residents do not realise there is help and support available following the recent flood.
Here is a snapshot of some of the assistance people, businesses and community groups can access. For detailed information, forms and links, go to www.emergency.nsw.gov.au.
Eligible individuals and families whose homes and essential household items have been destroyed or damaged by a natural disaster can access grants. Phone Disaster Welfare Services on 1800 018 444. There is also a separate one-off Commonwealth Disaster Recovery Payment, a non-means tested payment of $1000 for eligible adults and $400 for eligible children. Phone 180 22 66.
Grants of up to $15,000 and loans of up to $130,000 are available at a concessional rate to small businesses. Phone the NSW Rural Assistance Authority on 1800 678 593.
Assistance of up to $12,000 including a grant of up to $2000 and the rest as a loan is available to sporting clubs. Phone NSW Treasury on (02) 9228 5062.
Churches and non-profit organisations
Loan assistance is available to churches and voluntary non-profit organisations for the restoration of essential facilities. A maximum of $25,000 at a concessional interest rate is available. Phone the NSW Rural Assistance Authority on 1800 678 593.
Loans of up to $130,000 are available at a concessional interest rate as well as transport freight subsidies of up to 50%. Phone NSW Rural Assistance Authority on 1800 678 593.
The Lismore Helping Hands Volunteer Hub at the old Railway Station in South Lismore will close on Saturday afternoon, 22 April, at 2pm. Volunteers will be managing an influx of 700 volunteers and coordinating any outstanding requests for help on Sunday, 23 April. The Lismore Helping Hands Facebook group will remain active but the centre will be closed after this time. For people who would still like to order a free mattress, and have it delivered to your home, phone the Mattress Hotline on 0403 736 490.
RESIDENT AND BUSINESS SUPPORT FROM COUNCIL
Lismore City Council is available to provide advice and assistance to all residents and commercial and industrial business owners affected by the recent floods. We want to ensure you rebuild your home or business right and get the right advice to avoid more work or revisiting issues later on. Read our fact sheets below for more.
Lismore City Council is urging patience from rural residents as some of the major flood-related roadworks such as landslips could take months to repair as Council goes through the process to apply for disaster relief funding. All residents now have emergency services access and can get to Lismore. Roads still subject to closures are the following:
- Boatharbour Road (culvert collapse)
- Cawongla Road (landslip)
- Keerrong Road (landslip)
- Koonorigan Road (landslip)
- Oakey Creek Road (culvert washed away)
Council has now resumed its regular road schedule while the application for natural disaster funding is assessed by the NSW Government. For road closure updates, visit www.myroadinfo.com.au.
CLEAN-UP AND WASTE INFO
Kerbside waste pick-ups in both rural and urban areas are now complete.
The Lismore Recycling & Recovery Centre and the Brewster Street Drop-off Centre have now resumed normal operating hours and the Lismore Revolve Shop will reopen on 27 April.
We have almost replaced all bins that were reported lost in the flood. If you haven't received yours just yet, please keep your rubbish in a garbage bag for now and we will deliver bins as soon as possible.
If you have any queries, phone us on 1300 87 83 87.
CLYDE CAMPBELL CARPARK POP-UP SHOPS
Banks and other service providers are operating from temporary pop-up shops in the Clyde Campbell Carpark until their businesses can reopen.
Council is running a Lismore Flood Appeal to raise money for people affected by the flood. You can donate at www.gofundme.com/lismorefloodappeal or direct to the Lismore City Council Flood Appeal Account (BSB: 062-565, Account Number: 10864633).
LISMORE MEMORIAL BATHS
Lismore Memorial Baths will be closed until the spring swimming season and all Learn to Swim lessons and holiday swimming intensives will now be held at the Goonellabah Sports & Aquatic Centre.