Flood 2022 Information

This page is dedicated to providing as much information as possible regarding the major flood event of 28 February 2022.

Please see below for options such as latest road closures, Lismore Flood Fund, flood financial assistance and much more.

 

Flood Business Support

Lismore City Council’s Economic Development team are here to support business throughout the flood recovery process. The team is a conduit to help business owners and operators find what they need in order to recover and rebuild.

We are also engaging with the local business community, chambers and government agency representatives to plan for business renewal across Lismore Local Government Area – find out more here. With Business Renewal Forum sessions in August 2022, we collated business support information from various agencies including:
 
For business support or referral advice related to flood recovery and renewal, please contact the Economic Development team at business@lismore.nsw.gov.au or call 02 6625 0500.

‘What’s Open’ list and supporting local businesses

Across Lismore a growing number of local businesses are reopening their stores, pop-ups and initial operations.

To help support the increasing array of local stores back in business and to shop local, check out regularly updated details of open businesses via the ‘What’s Open’ button along with stories on The Lismore App, along with the feature and interactive map shared at cometotheheart.com.au.

If you have reopened your business, please let us know via business@lismore.nsw.gov.au and also email The Lismore App.

Please note:
  • To be included on our ‘What’s Open’ interactive map, you will first need to have a current Google Map listing. You can search for your business here to check if you’re on the Google map and whether your current business details are correct
  • If you’re not on the Google map, you need to create or update your Business Profile via Google, here’s some information about how to add your business and update your Business Profile
  • The pin on the ‘What’s Open’ map will reflect current details your business has added and verified via Google (though there may be a slight delay for changes to be reflected in maps).

We look forward to further promotions, marketing and support opportunities upcoming, informed by local business input for recent Business Renewal Forum sessions - find out more here.


Subscribe to our Monthly Business News.
Lismore Business News is a monthly newsletter that updates our local business community with the latest opportunities available to empower them to succeed. From available grant funding, business promotions, to the latest information on upgrades to our CBD and surrounding business communities and much more, the Lismore Business Newsletter will ensure you have the best tools to help your business reach its fullest potential.

You can subscribe to the newsletter by clicking here. Please tick 'Business News' as your selection.

You can also view all previous newsletters by clicking here.


 

Latest business news

 

6 July - CCTV cameras back in operation

 

We are please to let people know that after some temporary repairs, our CCTV security camera network in the CBD is operational again.

All of our CCTV cameras were damaged in the 28 February natural disaster, but Council’s IT team have managed to get the system working again.

Some cameras still need to be replaced, which we will do on a rolling basis.

This means footage is now available to police to help prevent and solve crimes in our city, which is good news for residents and businesses.



4 July - Usage audit of CBD Work Zones for tradespeople parking
 

Lismore City Council will begin monthly audits of usage of CBD Work Zones now that many businesses have re-opened and shoppers are beginning to return to the city, Council’s General Manager John Walker said.

Council introduced Work Zones in May for tradespeople working in the CBD to help local businesses rebuild after the 28 February natural disaster.

“The Work Zones have helped our local businesses to repair their premises and re-open their doors faster by allowing tradespeople easy access to buildings and their vehicles,” he said.

“However, we need to remain flexible about the needs of businesses, tradespeople and returning shoppers to our CBD as the recovery continues.

“With many businesses now returning, we will be undertaking audits of zone usage and business occupancy at the end of each month to identify whether a percentage of the work zones can be reduced, in response to business occupancy and commuter demand for parking.” 

In the area known as the CBD super block, tradespeople can currently apply for a Trade Parking Permit to park in a dedicated Work Zone.

The streets that define the super block are Woodlark Street (North), Keen Street (East), Conway Street (South) and Molesworth Street (West).
 

3 July - Inform the NSW Small Business Strategy

 

Small businesses play a vital role in NSW. They are critical to our economy and contribute so much to our diverse local communities. 
 
The NSW Government wants feedback from small businesses on how we can best support you to build, recharge and renew.
 
Your feedback will help us support small businesses in NSW and set a vision for the future, including areas of priority for the next three years (2022 - 2025).
 
I encourage you to make your voice heard and take part in the consultation to inform this new Small Business Strategy.



Monday, 11 April - Business Pop-ups in Lismore

 

To support local businesses and community after recent flood events, Lismore City Council has a new process to allow pop-ups in the CBD and other temporary arrangements across our Local Government Area.

We’re defining pop-ups as shops, businesses, offices, markets or community uses that operate temporarily to achieve a particular goal - in this case to enable CBD business trade and activation as part of the flood recovery process. 
 
At this stage, we’ve identified suitable space for local business pop-ups along with community recovery agencies, at the Harold Fredericks Carpark between the Quad and Dawson Street. Local businesses may also propose pop-ups on alternative sites (private or public).

Please see this fact sheet explaining how to get started establishing a pop-up.

If you are interested in establishing a pop-up business on a temporary basis then please contact the Economic Development team with your queries or ideas – email business@lismore.nsw.gov.au or phone 02 6625 0500.



Disaster Recovery Business Newsletter
 

Lismore City Council is dedicated to Lismore's recovery. In this regular series of updates, we will let you know where you can receive support and assistance and keep you up to date about Lismore's recovery.

Current Lismore Business News subscribers will automatically get these updates.

If you are wanting to subscribe, you can do so by selecting 'Disaster Recovery' tickbox at the following link.

Our team has issued one special flood edition newsletter for advice on current available financial and advice support which you can
 access by clicking here.


Flood Financial Assistance

You can also check the current available financial and advice support on our Flood Financial Assistance tab on this page.


Resilient Lismore - Request help such as a tradespeople & Social needs

Resilient Lismore which is a collaborative community-run disaster response network, has set up a website for local businesses to request help from volunteers.

 

You can:

  • Request Help

  • Volunteer

  • Donate

They also have a tent setup at the Community Support Facility in the Harold Fredricks Carpark opposite Oakes Oval where a team can help you log your requests.

To register for help, donate or volunteer click HERE

Resilient Lismore is an entirely volunteer-run network that was created as a response to the 2017 flood.

Flood Financial Assistance and Advice

There are a number of financial assistance and recovery advice available for flood affected members of our community. The options below are split up in to financial and advice.

The funding available can come from various local, state and federal agencies.

FINANCIAL


Current funding available is:

The NSW Government has a range of financial assistance and support available.

To help better understand which program you can apply for, please see the flood support charts for individual/household or sector assistance which details how each program can help. Please CLICK HERE.
 
Breakdown of all other funding available including Federal Government funding and assistance below as of 18 March 2022.
 

Business.gov.au

Business Recovery and Resilience Service
Strengthening Business is a service under the AusIndustry Entrepreneurs’ Programme that connects you with experts to make your business stronger, more resilient and better prepared for the future.  $7 million has been injected into this Commonwealth program to support business recovery and resilience. For more information and to apply, click here:  Applications close 30 June 2023.

Department of Regional NSW

Announcements were made today (18 March 2022) regarding upcoming programs to support business.  The following programs are due for release over the coming weeks:
  • $200,000 grants for medium sized businesses (over 20 employees) to assist with clean-up and essential repairs.
  • Funding for property assessments and the demolition of those found to be uninhabitable. This is an ‘opt-in’ program for property owners to cover structural assessments, demolition and waste removal costs.
  • Critical Producer Grants for significantly impacted primary producers (in addition to existing grants). For example, a farmer can apply for herd rebuilding, replacement of fences, and other damaged infrastructure.
  • Primary Industry Grants for projects that support sector-wide recovery. For example, projects that improve supply chain and building industry resilience.

National Recovery and Resiliency Agency

  • Regional Small Business
    This program supports small business (less than 20 employees) with the challenges they are experiencing and assist them with getting back on their feet.  For more information, click here. Applications
     

NSW Government

  • Disaster relief and support for sport and recreation clubs
    NSW Government provides financial relief and support services for eligible sport and recreation clubs following a natural disaster. You can find more information below, plus access the application form in a separate link.

    For information on the grant, click here.

    To access and complete the Sporting and Recreation Clubs Grant Application Form, click here.

Reslient Homes Program

The Government and the Northern Rivers Reconstruction Corporations has announced its Resilient Homes Program to provide financial assistance to homeowners to improve the flood-resilience of residential properties in Lismore and the Northern Rivers.

The Resilient Homes Program will offer eligible homeowners one of the three available measures, based on expert property assessments, flood impact severity data, safety risks and potential future flood levels:
  • Home buybacks – the homeowner receives a payment for the purchase of their house and land, or
  • Home raising – funding is committed to elevate liveable areas above a property-specific flood level, or
  • Home retrofit – funding is committed to retrofit and/or repair liveable areas to improve the resilience of these areas for future floods.
These investments will be complemented by Resilient Land Program.

Click here to apply or find more information.
 

Resilience NSW

  • Disaster Relief Grants
Disaster Relief Grants can cover emergency food, clothing and accommodation, repair or replacement of essential furniture and personal effects, and essential repairs to housing to a habitable condition. To apply for this, phone 13 77 88 and ask for the Disaster Relief Grant administered by Resilience NSW.

Rural Assistance Authority

  • Grants for primary producers 
    $75,000 grants available to cover costs including repairing damaged fencing and equipment, replacing livestock, salvaging crops and restoring fields. Call 1800 678 593 or visit Rural Assistance Authority to apply.

    Grants of up to $25,000 are available for farmers not currently eligible for this support. For further information, call 1800 678 593 or visit
    Rural Assistance Authority.
     
  • Freight subsidies for primary producers – up to 50% of the cost on the carriage of livestock and fodder to help primary producers. This will be available through the Rural Assistance Authority, call 1800 678 593 to apply.
  • Critical Producer Grants
    Exact $ to be announced soon
    for significantly impacted primary producers for recovery and rebuild, and funding for Primary Industry Recovery and Resilience to provide targeted grants for medium to longer-term projects that supply chain efficiencies and recovery and rebuilding efforts. Further information yet to be announced.
  • Disaster Relief Loans – Small Business
    $130,000 max – registered mortgage over property. Up to 12 y.o. term, first 2 years are interest & repayment free. Interest rate of 0.80%.
  • Disaster Relief Loans – Primary Producers
    $130,000 max
    - For primary production enterprises whose cashflow has been or will be negatively impacted by events outside of their control including natural disasters. This will be available through Rural Assistance Authority https://www.raa.nsw.gov.au or call 1800 678 593.
  • Rural Landholder Grant
    $25,000 max - For impacted landholders and aquaculturists, who have holdings of at least lOha or an aquaculture permit. Can be used for clean-up activities, damages or losses that are beyond the vicinity of the residential dwelling. This will be available through Rural Assistance Authority https://www.raa.nsw.gov.au or call 1800 678 593.
  • Supply Chain Support Grant
    $100,000 max, depending on specific industry sectors. Available to those primary producers who have exhausted the $75,000 Special Disaster Grant. Download your industry guidelines for full details of what you can claim. This will be available through Rural Assistance Authority https://www.raa.nsw.gov.au or call 1800 678 593.
  • Natural Disaster Transport Subsidy
    $15,000 max, pays for the cost of transporting food and/or water, stock to sale or slaughter and stock to and from agistment. This will be available through Rural Assistance Authority https://www.raa.nsw.gov.au or call 1800 678 593.

Services Australia 

  • Disaster Recovery Payment
The Disaster Recovery Payment is $1000 per adult and $400 per child. For a family with two adults and two children, that's $2800 available now.

UPDATE: An additional two weekly disaster payments automatic at the current rate of $1,000 per adult and $400 per child. This will be automatic if you have already applied
To claim the Disaster Recovery Payment click here.
 
  • Disaster Recovery Allowance
The Disaster Recovery Allowance (DRA) is an ongoing payment for a maximum of 13 weeks. This is up to $677 per fortnight, depending on your personal circumstances.
To claim the Disaster Recovery Payment click here.

 
  • Disaster Relief Grants
Disaster Relief Grants are available for individuals to cover replacement of essential furniture and personal effects, emergency food, clothing and accommodation, repair or, and essential repairs to housing to a habitable condition. Click here to apply.

 

Service NSW

  • Grants for small businesses 
    Up to $50,000 is available to small businesses (less than 20 employees) to cover costs including repairing damaged fittings and equipment and replacing stock.
    Call Service NSW on 13 77 88 or click here

    $10,000 is available for small businesses not eligible for this support, they will be able to apply on the Service NSW website in the coming days.
  • Back Home grants

    The Back Home grant will support renters and homeowners in local government areas (LGAs) highly impacted by the February to March floods. The grant will provide up to $20,000 for households who are unable to claim insurance.

    Under the Back Home grant scheme, households that have been declared as damaged or destroyed and are unable to claim on insurance or natural disaster relief will be eligible for up to $20,000 cash grants. The program is available across the Hawkesbury, Ballina, Byron, Clarence Valley, Kyogle, Lismore, Richmond Valley and Tweed local government areas.
    The funds can go towards any clean-up costs to restore housing to a habitable condition, such as:           
  1. Inspection and safe reconnection of utilities, such as electrical, gas, water, hot water and sewerage equipment not otherwise the responsibility of utility companies;?
  2. Necessary replacement or repairs to damaged essential household goods such as refrigerators, ovens, washing machines and microwaves;
  3. Necessary replacement or repairs to damaged equipment such as computers and tools;
  4. Replacing other essential household contents;
  5. Moving to a new property;
  6. Necessary structural repairs including roof, flooring, walls, fittings (owner-occupier/owner).
  7. The grants will go live mid April. To receive notification about when it is available visit here.
 
  • Northern Rivers Medium Size Business Grant
    If you're a medium business or a not-for-profit organisation in the Northern Rivers and you've experienced direct damage as a result of storms and floods in February and March 2022, you may be eligible for the Northern Rivers medium size business grant.

    This grant of up to $200,000 is to help pay for the costs of clean-up and reinstatement of a medium business or not-for-profit organisation’s operationsCall Service NSW on 13 77 88 or click here.
 
  • Grants for non-profit organisations 
    Up to $50,000 is available to cover costs including repairing damaged fittings and equipment and replacing stock. Call Service NSW on 13 77 88 or click here to register.
     
  • Temporary housing support
    Temporary housing support is available. This includes hotel accommodation, grants for rental costs, motor homes and temporary dwelling options. To register, click here.
 
  • Flood Clean-up Package – the clean-up covers both insured and uninsured properties and assists with the clean-up and restoration of flood damaged assets. Click here to apply.

The Australian Taxation Office

The Australian Taxation Office has also announced support including extra time to pay tax or lodge tax returns, activity statements or other obligations, and are prioritising any refunds owed to you. For more information, click here.
 

 Funding opportunities from other organisations

  • Vinnies flood recovery grants 2022
    St Vincent de Paul Society is offering emergency assistance grants to impacted individuals ($1000, $2,000, or $3,000 are being provided to flood-affected residents depending on criteria including the level of damage their property has sustained, the size of the family, and insurance status). For more information call 13 18 12 or click here.

    Vinnies will be assisting in recovery hubs as listed below – more may be added depending on unfolding situations:
Lismore - Southern Cross University - V Block
 
  • Westpac Group announces $2 million fund to support flood impacted small businesses  
Westpac has today launched a $2 million fund to help small businesses impacted by the floods in South-east Queensland and Northern New South Wales access financial help. 
Small business customers can apply for $3,000 in cash grants to help with urgent expenses or repairs by contacting their banker or calling our customer support teams. 
 
  • Aussie Helpers Charity - Flooding Assistance - Lismore Farmers
We are devoted to helping our farmers, farming families and farming communities survive through the tough times so they can thrive in the good. Aussie Helpers is designed to provide financial assistance, counselling, educational assistance, fencing, livestock feed and essentials like fuel, groceries, and medicines to rural farming families.

Call 1300 665 232 or click 
here or Email admin@aussiehelpers.org.au.

 
  • BizRebuild is offering vouchers to help small businesses affected by the March 2022 storms and floods. Businesses can click here to complete an online application
  • Australian Red Cross will provide grants for people affected by the NSW 2022 floods.  Two types of grants are available: Relief Grant - $500 and Bereavement Grant - $20,000.  To find out more Information or to apply click here.
 
  • The InGrained Foundation is a national not-for-profit based in the Northern Rivers of NSW. The 2022 Northern Rivers Grants program is now open with Not for Profits (with DGR status) able to apply for a grant between $5,000 and $30,000 to help tackle the varied challenges currently facing the Northern Rivers community.  This year the following grant categories have been identified: conservation of natural resources and habitat, action on climate change, mental health and wellbeing, accommodation and homelessness, inclusion and diversity. Applications close 29 April 2022. For more information or to apply visit here.
 
  • The Commonwealth Bank of Australia has launched its Flood Relief Fund to help community organisations access grants of up to $10,000 to assist with clean-up, rebuild and recovery in the wake of the east coast floods. For more information, and to apply for a grant from the CommBank Flood Relief Fund visit here.


ADVICE

Business Connect
Business Connect is a dedicated and personalised NSW Government program that provides trusted advice to help business discuss their way forward, whether it be continuity planning, pivoting of business reposition. To connect with a Business Connect Advisor phone 1300 134 359 or visit: https://www.nsw.gov.au/support-for-small-business

Insurance advice 

If you have been affected by recent storms or floods, the Insurance Council of Australia (ICA) can help you with disaster related insurance information.   
 

Call the ICA’s disaster hotline 1800 734 621 or visit the website for more information.  

Legal Aid NSW | Disaster Response Legal Service

The Disaster Response Legal Service NSW provides legal assistance to communities across NSW as part of the government response to disasters.
Any community member affected by a disaster can get free legal advice from a Legal Aid NSW solicitor (via the helpline 1800 801 529, at a recovery centre or at their local Legal Aid NSW office)
We can help you with everyday legal problems including insurance claims and disputes, grants eligibility, financial hardship, tenancy and Centrelink. Call us on 1800 801 529 9am-5pm (mon-fri) or visit our website for more information and resources.

NSW Small Business Commissioner
The NSW Small Business Commissioner work to empower small businesses with advocacy and mediation support, giving a vice at the highest level.  The Small Business Commissioner can assist in many ways including financial assistance, insurance claims, property owner responsibilities, clean up, financial hardship and business recovery. Visit https://www.smallbusiness.nsw.gov.au/ or call 1300 795 534.

One-on-one business coaching
Get free mental health coaching to help your business create a mentally healthy workplace. 

This service focuses on providing you hands-on guidance to help you make changes in your workplace. Transitioning Well have partnered with the NSW Government to deliver this initiative. Coaches can help you with:
  • how to address specific mental health at work topics
  • how to create a mentally healthy workplace
  • where to get tools and resources
  • referrals to other support 
For more information or to register, visit: https://www.nsw.gov.au/mental-health-at-work/free-training-and-coaching/one-on-one-business-coaching

Strengthening Business Program
Strengthening Business is a service under the AusIndustry Entrepreneurs’ Programme that connects business with experts to make your business stronger, more resilient and better prepared for the future.  To find out more visit: https://business.gov.au/grants-and-programs/strengthening-business


Workplace Advice Line
Business NSW have opened access to their Workplace Advice Line, now free to all businesses in NSW impacted by the current flood disaster for the next four weeks at no charge to all businesses in impacted areas.

The Advice Line can help you manage issues like employees not being able to work because they cannot travel to work or safely enter the workplace because of flooding.

For support please call 13 29 59 between 8.30am and 5pm Monday to Friday.




 

Building Advice and Repairs

Re-establishing premises after the 2022 Flood Event

Lismore City Council understands that it will take our community a long time to recover from the 2022 floods.

If your house was impacted by floodwaters and you need to replace floor, wall and ceiling linings it is recommended, you use flood resistant materials for any replacements.

Before starting restoration works you must check the following:

  • The building is structurally safe – a structural engineer, suitably qualified building consultant or licensed builder can assist with this.

  • A licensed electrician has confirmed the power supply and installation is safe (appliances must be checked individually).

  • The gas supply has been checked by a registered gasfitter and either tagged as safe or disconnected.

  • The sewerage system is safe and operational. Flooded septic tanks should be checked by a licensed plumber and pumped out as soon as possible where necessary, together with clearing the disposal field of any silt.

  • The house must be sufficiently dry before repair work is carried out.

Undertaking repairs to the house before it is dry enough, can result in:

  • mould developing

  • future degradation of structural materials if they are enclosed before drying

  • poor adhesion (blistering) of finishes

  • materials continuing to move as they finish drying, resulting in cosmetic cracking to plaster and paintwork

  • lifting and bubbling of vinyl floor coverings

  • health problems for occupants.


Please review list by clicking the fact sheet link below of the following non resilient materials (middle column in attached Schedule 1) & determine if they are present in your home and consider where possible, replacing them with flood resilient materials (shown in the right-hand column).


Click HERE for FACT SHEET - RESTORATION WORKS.

Moveable Dwelling for Temporary Accommodation from Floods

Lismore City Council understands that it will take our community a long time to recover from the 2022 floods. To assist, our Built Environment team has prepared this fact sheet in relation to a temporary accommodation ‘option’ for residents who have been displaced from their homes as a result of the flood. 

People who have been displaced from their homes as a result of the flood can install a moveable dwelling, such as a caravan, on land without Council’s approval for up to two (2) years in accordance with the Local Government (Manufactured Homes Estates, Caravan Parks, Camping Grounds and Moveable Dwellings) Regulation 2021.

To find out more and download the factsheet, click here.

Donate to the Lismore Flood Fund

Our community has been impacted by a major flood event.

To help with our flood affected community, you can donate to the Lismore Flood Fund by direct bank transfer.

The bank details are:
 

Name:       Lismore City Council - Flood Fund Account
BSB:          062 565
Account:   10864633


Council is accepting donations for the purpose of disaster recovery and community support arising from the current Lismore flooding disaster. In making a donation, you acknowledge that Council retains full discretion as to how any and all donated funds are used, which may include distributing funds to other organisations or persons for those organisations to use and distribute as they determine. Council has no obligation to enforce any use of funds by a third party.
 

Flood levels and floor heights information

The documents below provide info on flood levels for homes and businesses in Lismore as well as historic flood heights from 1870 until now.

Lismore Flood Events 1870-2022

Floor and Flood Levels - Lismore

Floor and Flood Levels - East Lismore & Girards Hill

Floor and Flood Levels - North Lismore

Floor and Flood Levels - South Lismore

Request a Receipt

Disaster Dashboard and help services

FOR EMERGENCIES PHONE 000 | FOR FLOOD OR STORM HELP PHONE 132 500

On this page you will find information on how to prepare and cope with a flood before, during and after the event as well as useful contacts and information including the flood heights and floor levels document.

DISASTER DASHBOARD

The Disaster Dashboard is an online tool that includes all the information you need during a flood, with links to the right authority with the best information. 
 

GET FLOOD ALERTS VIA TEXT MESSAGE

We send out mobile phone SMS alerts during times of flood. We begin the SMS alerts when we receive official word that Lismore will reach the minor flood level of 4.2 metres. We send an alert every 6-8 hours after that or when authorities alert us that river heights are rising. We continue to send alerts until the flood reaches its peak.

Complete Flood Alert SMS Registration form to register your number.

For more information, you can contact us here.
 

USEFUL CONTACTS

In life-threatening emergencies phone 000.

Authority/agency Purpose Contact

NSW SES

For people and/or property at risk

132 500

NSW Police

For non-life threatening emergencies or incidents

131 444

Crimestoppers

To report crime

1800 333 000

Essential Energy

For loss of power, electricity problems or fallen powerlines

13 20 80

Bureau of Meteorology

Forecasts, weather observations and warnings

1300 659 210

Lifeline Crisis support and suicide prevention 13 11 14
Northern Rivers Community Gateway Trauma support, material and financial aid 02 6621 7397
Women’s Health and Resource Centre Women’s services

02 6621 9800

Men and Family Centre Men’s services 02 6622 6116
Interrelate Family Services Family support services

02 6623 2750

Jullum’s Medical Service Aboriginal services 02 6621 4366
Social Futures General support services 02 6620 1800
House with No Steps Disability services 1300 538 746
ACON LGBTI services 02 6622 1555
Tenants Advice and Legal Service Tenancy legal advice 02 6621 1000


For more information on smartphone apps and online resources that might be useful during a flood or other hazard, download the Red Cross Guide to Emergency Apps and Online Resources.

Evacuation Centre

Southern Cross University and the Goonellabah Sports & Aquatic Centre have been setup as the designated Evacuation Centres.