Information on accessibility and related services in Lismore city

* Please note: Council has installed ReadSpeaker technology to make our website more accessible for people with a vision impairment. We are working towards making all our forms on this site accessible. If you have trouble accessing anything on this website, please contact our Community Engagement team on (02) 6625 0500.

* People may request an AUSLAN interpreter for Council meetings, briefings and events. For more information and/or bookings please phone (02) 6625 0500 through the National Relay Service. Please try and give at least one week's notice for this service.


Disability Inclusion Action Plan 2017-2020

Consultation for the Disability Inclusion Action Plan 2022-2025 has now closed. 

We received feedback from more than 200 people including people with disability, carers, disability service providers and advocacy groups. 

Next Steps

We will use the feedback collected from the community to develop suitable actions and present a draft Disability Inclusion Action Plan to Council at an upcoming meeting. The draft plan will go on public exhibition and people will have the opportunity to provide feedback before it is adopted by Council.

We would like to apologise for the delay in exhibiting the draft document. All Councils were provided with an extension to July 2022 due to delayed Council elections and COVID-19. The document will be on exhibition April - May 2022.


Access and Inclusion Advisory Group

Council has a Disability Access and Inclusion Advisory Group (previously known as the Access and Inclusion Committee).

The focus of this group is to:

  • Provide advice on the implementation of Council’s Disability Inclusion Action Plan 2020-2025.

  • Provide input and advice to Council relating to the strategies in the Imagine Lismore Community Strategic Plan concerning disability access and inclusion.

  • Assist Council with the development of any subsequent disability inclusion action plans.

The group meets quarterly at an agreed location.The group has a maximum of 15 members who nominate for the position, are selected by a panel and formally appointed by Council for a period of four years. For further information please refer to the Disability Access and Inclusion Advisory Group Terms of Reference.

If you would like to know more about the Disability Access and Inclusion Advisory Group or would like to be a guest speaker phone our Community Engagement team on (02) 6625 0500.



MLAK stands for Master Locksmiths Access Key and is an innovative system that allows people living with a disability to have 24/7 access to elevators, accessible toilets, ‘Changing Places’, national parks and adaptive playground equipment throughout Australia.

Council has MLAK keys available for sale at our Corporate Centre at a cost of $15 each. If an MLAK key is lost you will be required to purchase a new one.

You will need to provide one of the following:

  • A letter from your doctor.

  • A letter from your disability support provider.

  • A disability card.

  • A disability parking permit.

As part of the National Continence Program, the National Toilet Map provides information on over 19,000 publicly available toilets across Australia, including accessibility. This is a useful resource to find out where there are accessible toilets in the Lismore LGA.

If you know of an accessible toilet that is not listed please contact our Partnering & Community Engagement team on (02) 6625 0500.

Hippocampe Beach Wheelchair for Hire

Thanks to the generosity of the Lismore City Lions Club and the Lions Northern NSW Community Trust, an all-terrain beach wheelchair is available to hire for free from the Goonellabah Sports & Aquatic Centre (GSAC). The chair can be used on patrolled beaches or suitable walking tracks and can folded for transportation in a medium-sized vehicle.

It can be picked up seven days per week from GSAC at 50 Oliver Avenue, Goonellabah, during operating hours and is available for a 24-hour period. GSAC operating hours change from summer to winter so please check their website before arrival at

To book the chair, phone GSAC on 6625 5370. Bookings are essential and need to be made at least 48 hours in advance. Please note that GSAC is closed on public holidays so please make arrangements when booking of any extension to the 24-hour loan period. You will be required to present photo ID to the staff of GSAC prior to chair hire and will also be required to undertake a quick safety briefing.

An individual using the chair is required to be accompanied by a support person at all times and it is highly recommended to be used in environments where it is safe to do so i.e. patrolled beaches and access-friendly walking tracks. All other conditions of use can be found in our Hippocampe Chair Hire Agreement.

To see how to correctly use the chair, watch the video Beach Wheelchair Hippocampe in Action.


Pedestrian Access and Mobility Plan

The Pedestrian Access and Mobility Plan (PAMP) is a comprehensive strategy that focuses on creating safe, convenient and accessible pedestrian networks for everyone in the community.

The 2011 PAMP is a review of the 2003 document in partnership with Roads and Maritime Services. The PAMP is due for review again between 2019 and 2021. The PAMP will be replaced by the Walking and Cycling Strategy which is due for public exhibition in April 2022 and will be adopted at the June Council meeting.

Pedestrian Access and Mobility Plan


Companion Card Program

Lismore City Council supports the Companion Card program which is a not-for-profit program funded by the NSW Government.

A Companion Card is for people with significant and permanent disabilities who need a carer with them at all times to participate in community-based activities and venues. It aims to promote the rights of people with disability to fair ticketing and make community access and participation more affordable.

The card itself is the size of a credit card, with the name and a photo of the holder — who is the person with disability. When the holder buys a ticket for themselves at selected venues and facilities around NSW, their companion will get free entry. Companion Cards are not means tested and those assessed as eligible have the card for life. If you would like more information please click here.