What to do if you have lost or found a dog

Have you lost/found a cat or dog?

If your pet is missing, we understand it’s very distressing. There are a number of things you can do to help us have the best chance of finding your pet.

Immediately phone our Customer Contact Centre on (02) 6625 0500 to let us know you have lost your cat or dog. Have your dog’s microchip number with you and describe your pet giving as much relevant information as you can.

This information should include breed, colour, gender, name and age, colour of collar, date and location your pet went missing and any other identifying features that may help.

We also recommend you contact local veterinary clinics. People often drop off found or injured animals to their local vet. They may also take stray animals there to have them scanned for a microchip.

Local radio stations may also provide a free 'lost and found' announcement on air.

If you have found an animal

If you see a roaming dog and it is aggressive in nature, DO NOT APPROACH THE ANIMAL.

Remember that stray animals can be disoriented, out of their comfort zone or in an unfamiliar environment and are often distressed as a result. Never put yourself or anyone else at risk of being attacked or bitten. Remember, even the smallest of dogs can have a nasty bite.

If you happen to come across a stray dog there are a number of things you can do, after ensuring it is safe to do so.

Check to see if the dog is wearing any form of identification such as an engraved tag on a collar. If the animal is not wearing any form of identification try to contain the animal.

Phone us on (02) 6625 0500 and we’ll arrange for one of our Rangers to come and collect the animal. They will do everything they can to make sure the animal is returned to its owner. Hours for collection of stray animals are Monday to Friday from 8.30am to 3pm.